Patient Support Service

Call Center

•Outbound call for periodic interfere

•Inbound call to answer patient questions

Consultation with Doctor

•Schedule appointment with doctor

•Connect with doctor on APP and ask for doctor’s help

•Doctor initiate proactive activities with the platform for case reporting

Nurse Educator

•On-line IFU/Instructions for Use or via APP

•Off-line patient education

Personalized support

•Message push for reminding

•Interested content pushing